CD Industrial Group Inc.

Simulations & Hands-On Learning Challenges

A Shift in Thinking

What happens when equipment suddenly stops working? The pressure is on! Everyone is busy troubleshooting, right?

But what does effective troubleshooting look like? Effective troubleshooting is a calm, methodical process where a very careful diagnosis is made and verified before a component is changed or repaired. It is the opposite of a scattered approach where someone starts swapping parts as fast as possible.

Effective troubleshooting is a repeatable process that can be taught and supported as a system and work process. It yields a long term solution instead of band-aid fixes.

What is the Ten Step Troubleshooting Process?

The Ten Step Troubleshooting Process (TSTP) is a carefully considered, thoroughly tested troubleshooting workflow created to help you solve system problems. It is a series of questions that will guide your thinking and help you quickly zero in on the root cause of the problem.

Why would I use the TSTP?

The TSTP has several advantages over conventional troubleshooting techniques.

  • Having a logical plan avoids panic when the unexpected happens.
  • Classifying the fault correctly at the beginning of the troubleshooting process means a higher time-on-tools ratio.
  • Replacing only the needed and/or failed parts saves money.
  • Doing preliminary work while the machine is running correctly saves time during troubleshooting.
  • Clear, consistent & easy process allows one troubleshooter or the whole team to respond to problems.
  • The TSTP allows the process to be logged and continued after a shift change in the repair shop.
  • Equipment is completely repaired and returned to its optimal condition in the first shop visit.

So, where can the TSTP be learned?

We think that learning to develop and execute a logical plan of attack is so important that it is incorporated into all of our troubleshooting training — hydraulic and electrical, mobile or plant-based.